The responsibility to support the hotel, after installation,training and production is transferred to the support department. Our International support center is the one, who keeps the daily contact with the hotels, answers questions, and solves all the problems the hotel may have while using Optima.
Optima is using sophisticated automated mail program that is guarantee to solve frequently asked questions along side on the spot problems that have to be addressed immediately. The on-line mail service centre is helping thousands of software users world wide to efficiently and quickly get back to work.
Optima Support Centre is here to ensure optimum system performance and optimum use of your system resources. Our experts will help you implement the system and customize it to our own specific needs. They will continue with help-desk supports, online monitoring, remote maintenance, and on-site assistance.
Our staff will also smooth your path to the future by helping you spot bottlenecks, plan resources, and migrate to new releases and technologies.